Previous incidents

We've rolled back an earlier deployment and service should start to return to normal. The issue was caused by a code change in our ticket service that did not function as expected between our staging and production environments. We apologise for any inconvenience caused.

Message delivery status updates should now be updating normally again.

Incident report

On Monday 17th November 2025, the Cue platform became unavailable to all users. A database had become unresponsive to a number of core services due to severe load issues, rendering the platform inoperable for approximately 2h 50mins between 7:15AM SAST until 10:05 AM SAST.

An optimisation introduced last week resulted in our tickets service suddenly receiving a massive increase in the number of calls to an inefficient database query - this was introduced by a new bulk ope...

The system should now be responding again normally.

System functionality has been restored.

Services should be operating normally again. Apologies for the disruption. We're working to ensure no further disruptions.