Maintenance

We will be performing scheduled database maintenance on 20 January 2026 at 02:00 SAST. During this time, messaging services (WhatsApp, Web Chat, and Facebook Messenger) will be temporarily unavailable for approximately 5-10 minutes. The Cue App will remain accessible for browsing throughout the maintenance window. Services will resume automatically once maintenance is complete.

We're releasing an update tonight at 10:00 PM SAST that includes:
- a set of minor frontend improvements for our upcoming email feature
- an upgrade of our socket service to prepare for the release of our browser (push) notifications feature

This is a low risk update. You may experience a brief interruption (a few seconds, possibly minutes) where real-time updates do not come through to the inbox while the service is being upgraded. The UI should automatically reconnect to the socket service...

We will be performing scheduled maintenance on Wednesday, 5 February 2026 at 21:00 SAST (UTC+2) to improve broadcast report performance and enhance our notification system. Broadcast engagement reports may be briefly unavailable during the update. All other platform features will continue to work normally.

We will be performing a scheduled frontend deployment on Monday, 9 February 2026 at 22:00 SAST (UTC+2). This release includes improvements to our email features and lays the groundwork for upcoming push notification support. No downtime is expected, and all platform features will continue to work normally during the update.

We will be performing scheduled maintenance on Tuesday, 11 February 2026 at 22:00 SAST (UTC+2) to deliver improvements across several platform services, including email, WhatsApp, and web chat. You may experience brief interruptions (a few seconds) during the update. All other platform features will continue to work normally.

We will be performing scheduled maintenance on Tuesday, 18 February 2026 at 22:00 SAST (UTC+2). This is a low-risk deployment with updates to several platform services, including enhanced audit logging, reporting improvements, and email processing enhancements. We do not expect any downtime during this maintenance window.

We will be performing scheduled maintenance on Monday, 24 February 2026 at 22:00 SAST (UTC+2) to prepare for upcoming platform improvements. No downtime is expected and all features will continue to work normally during the update.

We will be performing scheduled maintenance on Monday, 24 February 2026 at 18:00 SAST (UTC+2) to improve AI Agent content processing and apply minor integration updates. No downtime is expected and all features will continue to work normally during the update.

We will be performing scheduled maintenance on Monday, 2 March 2026 at 22:00 SAST (UTC+2) to improve API reliability, messaging performance, and AI response quality. During the update, you may experience brief interruptions to API requests, webhook deliveries, and AI Agent responses. All other platform features will continue to work normally. The maintenance is expected to last up to one hour.

We will be performing scheduled maintenance on Tuesday, 4 March 2026 at 22:00 SAST (UTC+2) to roll out updates improving inbox filtering, email handling, AI agent reliability, and web chat performance. This is a low-risk deployment and we do not expect any service interruptions.

We will be performing scheduled maintenance on Tuesday, 10 March 2026 at 22:00 SAST (UTC+2). The updates include performance improvements to reporting, better error handling, and reliability enhancements across several services. No interruptions are expected during this maintenance window.

We will be performing scheduled infrastructure maintenance on Monday, 17 March 2026 at 23:00 SAST (UTC+2). No downtime is expected, however you may experience brief delays while the upgrade is in progress. The maintenance window is expected to last approximately one hour. We apologise for any inconvenience.

We will be performing scheduled maintenance on Tuesday, 17 March 2026 at 22:00 SAST (UTC+2) to deliver performance improvements and new platform features. These are low-risk deployments and no disruption to the platform is expected.

We will be performing scheduled maintenance on Wednesday, 18 March 2026 at 22:00 SAST (UTC+2) to roll out updates to messaging, broadcasts, and template handling, along with minor improvements to the Inbox and Contacts experience. No downtime is expected during this update.

We will be performing scheduled maintenance on Monday, 23 March 2026 at 22:00 SAST (UTC+2) to apply infrastructure updates. No downtime is expected during this update.

We will be performing scheduled maintenance on Tuesday, 24 March 2026 at 21:00 SAST (UTC+2) to roll out updates to AI knowledge base, conversation search, authentication, and email services. No downtime is expected during this update.

We will be performing scheduled maintenance on Wednesday, 25 March 2026 at 22:00 SAST (UTC+2) to roll out improvements to broadcast message delivery and platform stability. Broadcast sending may be briefly interrupted during this update. A rollback plan is in place should any issues arise. All other platform features will continue to work normally.

We will be performing scheduled maintenance on Monday, 30 March 2026 at 22:00 SAST (UTC+2) to roll out the initial version of our new contacts APIs. No downtime is expected during this update.

If your systems use IP-based whitelisting to connect to Cue's APIs, please update your whitelists with our new IP addresses before Tuesday, 31 March 2026 at 22:00 SAST (UTC+2).

On this date, we will be migrating our infrastructure to new static IP addresses. Customers who have not updated their whitelists may experience connectivity issues.

Please whitelist the following new IP addresses:

• 34.251.91.86
• 52.17.128.25
• 52.16.15.144

No downtime is expected. We will notify you once the m...

We will be performing scheduled maintenance on Tuesday, 31 March 2026 at 21:00 SAST (UTC+2) to roll out improvements to contact search, reporting, and AI services. No downtime is expected during this update.