Re-indexing for workspaces is now complete and things should be working normally. Thanks again for your patience.

Most workspaces should now be re-indexed and working normally. Some occasional issues with older conversations may occur into the evening as the remaining re-indexing is being done.

Re-indexing is still in progress for some workspaces. Thank you for your patience. We sincerely apologise for any inconvenience caused.

Fix has been deployed and we are currently re-indexing workspaces.

We've identified another problem that has interrupted the re-indexing process. We are working to get a fix on this out in the next 30 minutes, after which we can resume re-indexing.

Affected workspaces are now being re-indexed and should start functioning normally after this.

Fix is being deployed. Affected workspaces should start recovering in approximately 20 minutes.

Root cause has been identified. 31 workspaces have been affected. A fix is being prepared. More updates with ETA to follow shortly.

We're still investigating but have a better idea of the possible root cause. We will continue sharing updates.

We've received reports that some customers are experiencing intermittent issues with:
- users being shown shown "you can't view this session" for conversations in their conversation listings
- users getting an "unexpected response" error when trying to assign users
- some messages were not sending and disappearing when refreshing in the inbox

We are investigating and will post updates.