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Resolved
Search and AI Response Improvements
Jul 30, 2026 at 2:30pm UTC
–
Jul 30, 2026 at 3:30pm UTC
Affected services
General
Inbox
AI Agents
Resolved
Jul 30, 2026 at 3:30pm UTC
Maintenance ended
Affected services
General
AI Agents
Inbox
Created
Jul 30, 2026 at 2:30pm UTC
We will be performing scheduled maintenance on Thursday, 30 July 2026, starting at 16:30 SAST (UTC+2) and continuing into the evening. This maintenance improves the systems behind search and AI-powered responses in the app. All features will remain available throughout — you may notice AI responses running slightly slower for about 30 minutes from 16:30, and search (tickets, messages, sessions) may be intermittently slower from around 17:30 until approximately 21:30.
Affected services
General
AI Agents
Inbox