Incidents reported on status page for Cue https://status.cuedesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5c275a0e8694d8c814e3cffe7ca15390.png https://status.cuedesk.com/ en https://status.cuedesk.com/incident/1056739 Wed, 09 Sep 2026 19:00:25 -0000 https://status.cuedesk.com/incident/1056739#8ef07930fd23fad2056e34ed239002a75ab194cc9690a1f2f8ec44932000af22 We will be performing scheduled maintenance on Wednesday, 9 September 2026 at 21:00 SAST (UTC+2) to improve backend infrastructure. No downtime is expected during this update, and all platform features will continue to work as normal. https://status.cuedesk.com/incident/1045473 Wed, 02 Sep 2026 19:00:38 -0000 https://status.cuedesk.com/incident/1045473#2d7525afbfcd6070d1ade5ef14b2c26738f8bec738f8d023e2c9314a9e65c5fc We will be performing scheduled maintenance on Wednesday, 2 September 2026 at 21:00 SAST (UTC+2) to roll out improvements to our template systems and some general system improvements. No downtime is expected during this update. https://status.cuedesk.com/incident/1042571 Mon, 31 Aug 2026 08:27:00 -0000 https://status.cuedesk.com/incident/1042571#80775f309bfb003b4b7ddf4d63f4d84d83f378c2327083f366f893b352ef30dd System performance should be stable now. Thank you for bearing with us. Root cause analysis to follow. https://status.cuedesk.com/incident/1042571 Mon, 31 Aug 2026 07:24:00 -0000 https://status.cuedesk.com/incident/1042571#a69d066ceb896581ee6d299d52b0c829af2ed6de0b26b5da0a740f933731635a Our team is aware and investigating. Updates will be posted shortly. https://status.cuedesk.com/incident/1037249 Fri, 28 Aug 2026 07:51:00 -0000 https://status.cuedesk.com/incident/1037249#46f0b5fb1e8d94018c07ec8ec00aebc21865739624687086a64b264ac6f81ae4 Real-time events for the inbox are now working again normally. https://status.cuedesk.com/incident/1037249 Fri, 28 Aug 2026 07:40:00 -0000 https://status.cuedesk.com/incident/1037249#bcb98460668f7ce14973c99f5921352f7daba9f6c0d818a0df3590cabb027374 Our service that provides real‑time events to the UI is experiencing heavy load. We've adjusted resources on this, and normal service is expected to be restored soon. No data loss has occurred. https://status.cuedesk.com/incident/1034251 Wed, 26 Aug 2026 21:00:37 -0000 https://status.cuedesk.com/incident/1034251#c29253f06ad028054f4dcf86d8f1859c6cc6e5778dd0205fec2842e00312803d We will be performing scheduled maintenance on Wednesday, 26 August 2026 at 23:00 SAST (UTC+2) to roll out a number of platform improvements. No downtime is expected during this update, and all features will continue to work as normal. https://status.cuedesk.com/incident/1032827 Wed, 26 Aug 2026 20:00:13 -0000 https://status.cuedesk.com/incident/1032827#5719444b6f9c5f65643961c97aef0041a35b3948a73e2cba4c4a56197ed1713b We will be performing scheduled maintenance on Wednesday, 26 August 2026 at 22:00 SAST (UTC+2) as part of our regular platform improvements. No downtime is expected and all features will continue to work normally during this time. https://status.cuedesk.com/incident/1021354 Thu, 20 Aug 2026 17:00:27 -0000 https://status.cuedesk.com/incident/1021354#634b740143d977fee090997ac5085dabe37fd77b08983756d0e2038b4974ed64 We will be performing scheduled maintenance on Thursday, 20 August 2026 at 19:00 SAST (UTC+2) to make improvements to the platform. No downtime is expected, and all platform features will continue to work normally during the update. https://status.cuedesk.com/incident/1019231 Tue, 18 Aug 2026 19:00:36 -0000 https://status.cuedesk.com/incident/1019231#e6b1e28cc8a83ac56fea755e87f346323969957825b7f4f594f6360310864702 We will be performing scheduled maintenance on Tuesday, 18 August 2026 at 21:00 SAST (UTC+2) to roll out infrastructure improvements behind the scenes. No downtime is expected, and there will be no change to how the platform works for you during or after the update. https://status.cuedesk.com/incident/1019234 Tue, 18 Aug 2026 17:00:49 -0000 https://status.cuedesk.com/incident/1019234#5b3aa2a8e1f60375fdb425997bc10a099a4779d860300b5cff435a201f64d292 We will be performing scheduled maintenance on Tuesday, 18 August 2026 at 19:00 SAST (UTC+2) to make a number of improvements across the platform, including fixes to inbox search and contact handling. https://status.cuedesk.com/incident/1009664 Thu, 13 Aug 2026 20:30:43 -0000 https://status.cuedesk.com/incident/1009664#3a6d6d87950b7aab60a4aa0f8c70606c95b23bb012649a1522e193c47d9a10f9 We will be performing scheduled maintenance on Thursday, 13 August 2026 at 22:30 SAST (UTC+2) to apply a security update to our platform infrastructure. During this update, you may experience a brief interruption of a few seconds as the update is applied, with normal service resuming automatically shortly after. https://status.cuedesk.com/incident/1008477 Thu, 13 Aug 2026 20:00:47 -0000 https://status.cuedesk.com/incident/1008477#85594fb150f43dfb7b63790a998e74bf23804a6153deb6dc3ce23bbfeda52dfd We will be performing scheduled maintenance on Thursday, 13 August 2026 at 22:00 SAST (UTC+2) to roll out infrastructure updates to our ticketing service. There is no change to how the platform works. There is a small chance of a brief interruption during the update. https://status.cuedesk.com/incident/1010607 Thu, 13 Aug 2026 19:00:11 -0000 https://status.cuedesk.com/incident/1010607#f38d0da45b8d10006de58247c813529e5487f57cca978b88425ae787627f8d8a We will be performing scheduled maintenance on Thursday, 13 August 2026 at 21:00 SAST (UTC+2) as part of routine system upkeep. No downtime or service interruption is expected during this update. https://status.cuedesk.com/incident/1008439 Wed, 12 Aug 2026 21:59:36 -0000 https://status.cuedesk.com/incident/1008439#8f28dec5382507f1750baa847890c53d9ec4d8006d6c92e1196c348d6985c354 We will be performing scheduled maintenance on Wednesday, 12 August 2026 at 23:59 SAST (UTC+2) to improve how our database automatically manages storage for your data going forward. Most systems will be unaffected. Briefly, you may notice a few seconds of errors while one part of the platform automatically recovers, after which everything will return to normal. https://status.cuedesk.com/incident/1008470 Wed, 12 Aug 2026 20:00:16 -0000 https://status.cuedesk.com/incident/1008470#431cd52dc3bba1ab58aa91912956da4dd03890c7df93499d92bcc4c51d16380b We will be performing scheduled maintenance on Wednesday, 12 August 2026 at 22:00 SAST (UTC+2) to roll out infrastructure updates to our messaging platform. There is no change to how the platform works. There is a small chance of a brief interruption during the update. https://status.cuedesk.com/incident/999533 Tue, 11 Aug 2026 20:00:24 -0000 https://status.cuedesk.com/incident/999533#ba7435d54b7bc1a322df8c5e33f30a19cf72cf5841f8d54f573824427945e134 We will be performing scheduled maintenance on Tuesday, 11 August 2026 at 22:00 SAST (UTC+2) to roll out general platform improvements. There is a small possibility of brief interruptions during this window. https://status.cuedesk.com/incident/996984 Wed, 05 Aug 2026 16:00:00 -0000 https://status.cuedesk.com/incident/996984#331e49ae133bd6140baa3da206635a4445b0890efc059d8681c3e9aa4c4575ed The issue has been resolved. https://status.cuedesk.com/incident/996984 Wed, 05 Aug 2026 15:56:00 -0000 https://status.cuedesk.com/incident/996984#b541c39ab2c2ef03d90cedd71d9b82006c54589c896a447267e8c91b52009b7a We’re aware of an issue where the conversations inbox is not loading for customers. We are investigating and will post an update as soon as we know more. https://status.cuedesk.com/incident/990895 Sat, 01 Aug 2026 05:33:00 -0000 https://status.cuedesk.com/incident/990895#abe86b8d5205608841a3dfa3cfdbfe5c153c385c3a7e33ca0ffa8f8220614f39 The issue has been resolved and messages are now sending again normally. Thank you for your patience. https://status.cuedesk.com/incident/990895 Sat, 01 Aug 2026 05:26:00 -0000 https://status.cuedesk.com/incident/990895#fb3da6140bd5a02170231e700efcff9636d2bcfc0ee9f3430d86453e32c35efc We are investigating an issue where messages are failing to send through the platform. Our team is currently working on a resolution. We will post more information soon. https://status.cuedesk.com/incident/987021 Thu, 30 Jul 2026 19:00:37 -0000 https://status.cuedesk.com/incident/987021#f6b4b9d7f593ade73d742a04fd5841f9aa97376f980008004f52f3185a9e7641 We will be performing scheduled maintenance on Thursday, 30 July 2026 at 21:00 SAST (UTC+2). This update includes general platform improvements. No downtime is expected, and all platform features will continue to work normally during the update. https://status.cuedesk.com/incident/985269 Thu, 30 Jul 2026 14:30:48 -0000 https://status.cuedesk.com/incident/985269#295700b988e976b3d55bea84cfa83f0de2418b0006176d9f46c09e85b4359349 We will be performing scheduled maintenance on Thursday, 30 July 2026, starting at 16:30 SAST (UTC+2) and continuing into the evening. This maintenance improves the systems behind search and AI-powered responses in the app. All features will remain available throughout — you may notice AI responses running slightly slower for about 30 minutes from 16:30, and search (tickets, messages, sessions) may be intermittently slower from around 17:30 until approximately 21:30. https://status.cuedesk.com/incident/982849 Wed, 29 Jul 2026 17:00:03 -0000 https://status.cuedesk.com/incident/982849#668686273fec4a98438bffb4da165d9858f5eb7a79a0bd4fd06a60fd09495a3d We will be performing scheduled maintenance on Wednesday, 29 July 2026 at 19:00 SAST (UTC+2) to roll out improvements across ticketing and messaging. All platform features will continue to work normally during the update. https://status.cuedesk.com/incident/985237 Wed, 29 Jul 2026 14:30:45 -0000 https://status.cuedesk.com/incident/985237#08a595510acf909b04860a88d55052f3f2c031e7461a45d98f007effec53a740 We will be performing scheduled maintenance on Wednesday, 29 July 2026, starting at 16:30 SAST (UTC+2) and continuing into the evening. During this time, AI-powered responses may be slightly slower for around 30 minutes, and search within the app (tickets, messages, sessions) may be slower at times as the update progresses. All services will remain available throughout, with no expected interruptions. https://status.cuedesk.com/incident/973652 Thu, 23 Jul 2026 20:00:50 -0000 https://status.cuedesk.com/incident/973652#d2de17aa363421843bf96b5f6b0563b719f66686a8d8ec1de7f6e469a714fc18 We will be performing scheduled maintenance on Thursday, 23 July 2026 at 22:00 SAST (UTC+2) to roll out a series of platform and messaging updates. There is a possibility of brief interruptions during this window. https://status.cuedesk.com/incident/970098 Mon, 20 Jul 2026 18:00:15 -0000 https://status.cuedesk.com/incident/970098#3aa4956a50600c11633ca773a22a9c27d4b3a7b9d45f6cfa5d240b899b900c24 We will be performing scheduled maintenance on Monday, 20 July 2026 at 20:00 SAST (UTC+2) to make improvements to search and reporting features. No downtime is expected and all platform features will continue to work normally during the update. https://status.cuedesk.com/incident/964641 Thu, 16 Jul 2026 20:00:59 -0000 https://status.cuedesk.com/incident/964641#ebd60caad90c683ec7ae380b308aea91a838e78626404e14756198019043a490 We will be performing scheduled maintenance on Thursday, 16 July 2026 at 22:00 SAST (UTC+2). This update includes a range of improvements across the platform, including contact management, scheduling, and performance enhancements. No downtime is expected during this update. https://status.cuedesk.com/incident/961954 Tue, 14 Jul 2026 22:59:52 -0000 https://status.cuedesk.com/incident/961954#ae8b54cfcbfa4180447a4e13b552ac3d208f43bb88ffb42f460475839a3f30d6 We will be performing scheduled maintenance on Tuesday, 14 July 2026 at 23:59 SAST (UTC+2) to strengthen the security of our underlying database infrastructure. During this time, you may experience brief interruptions or temporary unavailability across the platform for approximately 15–30 minutes. Any messages received during the maintenance window will be queued and delivered once the update is complete. https://status.cuedesk.com/incident/948538 Thu, 09 Jul 2026 20:00:25 -0000 https://status.cuedesk.com/incident/948538#f86cd1d7fc2803651164128e4750f8a6b4939cfd5d15825becfa138a6b3152c7 We are performing scheduled maintenance on Thursday, 9 July 2026 at 22:00 SAST (UTC+2) to improve how forwarded emails appear in your tickets. All platform features will continue to work normally during the update, and no action is required on your end. https://status.cuedesk.com/incident/946093 Wed, 08 Jul 2026 21:00:20 -0000 https://status.cuedesk.com/incident/946093#a7b7d4637069c1f2b6773e2523aa8e986844d76e8d143ff523e14f3e15765739 We will be performing scheduled maintenance on Wednesday, 8 July 2026 at 23:00 SAST (UTC+2), lasting approximately 2 hours. This work upgrades some of our backend infrastructure. No downtime is expected, though you may notice brief, momentary interruptions as services reconnect during the process. https://status.cuedesk.com/incident/944744 Mon, 06 Jul 2026 20:00:22 -0000 https://status.cuedesk.com/incident/944744#2c487967325f20af3389833cbe47f702a605b376482da71934325677a187236b We will be performing scheduled maintenance on Monday, 6 July 2026 at 22:00 SAST (UTC+2) to roll out a number of platform improvements. No downtime is expected during this update. https://status.cuedesk.com/incident/938451 Mon, 29 Jun 2026 20:00:46 -0000 https://status.cuedesk.com/incident/938451#348109fe06c59552d10fb9d866da321619e85274d71dc92e71f405f45eae28c9 We will be performing scheduled maintenance on Monday, 29 June 2026 at 22:00 SAST (UTC+2) to roll out improvements to how the platform handles real-time connections and events. All platform features will continue to work normally during the update, and no downtime is expected. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 16:57:00 -0000 https://status.cuedesk.com/incident/935955#d2ac7d519dd6a6c36cd6ab7ebbfdfabefd3fdd05e15c078106b5eecfaae18cc9 Event queues have now cleared and real-time updates should be working in the inbox again normally. Our apologies for the disruption today. We'll be sharing a root cause analysis and future mitigation plan early next week. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 15:15:00 -0000 https://status.cuedesk.com/incident/935955#6cd94d22e80546f19b61f87e93f5739fae03ce918383aea1c2409ab9d8c4ac44 Update: A few more mitigations are being deployed shortly. We will be monitoring for signs of resolution. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 13:41:00 -0000 https://status.cuedesk.com/incident/935955#d83d8dd2c230d7752ada0107d1f7ca75a4bd585d7ca4158dc70594c9fbdbb8f3 Update: The changes made have not mitigated the growth of our real-time event queues from sending updates to the UI. We are still investigating. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 12:33:00 -0000 https://status.cuedesk.com/incident/935955#a76306b4accd9289fb2a8536a4f4387ad0b60cf49e0bc680e3b4230e9e1d6092 We are still receiving reports from customers who are experiencing intermittent issues. We have deployed fixes, increased server capacity and co-ordinated with high-volume customers to reduce their traffic. We expect performance issues to subside from this point and will post further updates. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 11:30:00 -0000 https://status.cuedesk.com/incident/935955#ac74d0d3ed63879d9bb223eff401350115d0997964ce5c110130dc0bcfd42c33 System availability is returning to normal. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 09:44:00 -0000 https://status.cuedesk.com/incident/935955#3df2e0f1d93869341d0a2f8687f5aa707698afb028360100569f5e2a04b6fc12 Issue has been identified and mitigation is being put in place to restore system availability. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 09:35:00 -0000 https://status.cuedesk.com/incident/935955#2378d9972a0d0259587ef7f8b5cdf0df8f02ddc9ef53f6302991b692caceecca Load issues have resurfaced. Our team is investigating and will post updates. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 09:30:00 -0000 https://status.cuedesk.com/incident/935955#1389e048b57f22943999a7de8d4dd1c6b57ec84d108eaf9f67ed06724c630df5 System has recovered automatically. We are continuing to investigate and monitor closely. https://status.cuedesk.com/incident/935955 Fri, 26 Jun 2026 09:27:00 -0000 https://status.cuedesk.com/incident/935955#f895862a7061104f461281e7c5496bf85d35c75330e804e682d23728208d488f We are investigating and working to resolve. We'll post more information soon. https://status.cuedesk.com/incident/933166 Wed, 24 Jun 2026 08:21:00 -0000 https://status.cuedesk.com/incident/933166#ca7eea0ca77928768e552be29ce62de683bb162837bac30459601870e806758f This issue has now been resolved. https://status.cuedesk.com/incident/933166 Wed, 24 Jun 2026 08:00:00 -0000 https://status.cuedesk.com/incident/933166#19496c7c515a0c76e141119fae8754b5c646d82b40b45ddacd1cd3805999e96c We are investigating and working to resolve. We'll post more information soon. https://status.cuedesk.com/incident/932130 Tue, 23 Jun 2026 20:00:46 -0000 https://status.cuedesk.com/incident/932130#c4af8f1813349b52d0eca4ed65db028bd9423dc57fd4bf5af3ec7639bde1a249 We will be performing scheduled maintenance on Tuesday, 23 June 2026 at 22:00 SAST (UTC+2) to roll out improvements to template management, reporting, search and general UX. All platform features are expected to remain available during the update. https://status.cuedesk.com/incident/921973 Sat, 20 Jun 2026 21:00:30 -0000 https://status.cuedesk.com/incident/921973#8f39f55f555b5eb6af5dbb3737bc6cb46ee607395521b0f7dc640d9af8032f8e We will be performing scheduled maintenance on Saturday, 20 June 2026 at 23:00 SAST (UTC+2) to consolidate and improve how user authentication and workspace access is managed across the platform. During this window, users may be temporarily unable to log in or access their workspaces. Users who are not on SSO will be logged out as part of this change — when logging back in, those with weak passwords will be prompted to update them. https://status.cuedesk.com/incident/926597 Wed, 17 Jun 2026 20:00:02 -0000 https://status.cuedesk.com/incident/926597#e040270d266da9773196661e82bd9806f666f0c5e125533a65dc49a95c2f0188 We will be performing scheduled maintenance on Wednesday, 17 June 2026 at 22:00 (UTC+2). This is a low-risk, configuration-only update with no expected downtime or disruption to services. https://status.cuedesk.com/incident/926599 Wed, 17 Jun 2026 20:00:01 -0000 https://status.cuedesk.com/incident/926599#bb12a21ed8f58ed9dd3c59407239d1fc3c1699efbd7d121ccc0384f58e1ad074 We will be performing a scheduled deployment on Wednesday, 17 June 2026 at 22:00 (UTC+2). This update includes improvements to increase resilience for website scraping and webpage crawling jobs. A limited subset of functionality may be temporarily affected during this window, no disruption to core services is expected. https://status.cuedesk.com/incident/922060 Fri, 12 Jun 2026 17:18:00 -0000 https://status.cuedesk.com/incident/922060#309610b6c537a92b959d74d4af641b246730522fd47e1eab301ee2690df9f9f8 Meta has now updated their status page to say that issues affecting their Cloud API have now been resolved: https://metastatus.com/whatsapp-business-api https://status.cuedesk.com/incident/922060 Fri, 12 Jun 2026 16:15:00 -0000 https://status.cuedesk.com/incident/922060#57045823e8b7eb25d251ec7affb46992469cbe70f740071b4265fedb504d3493 Meta seems to be having a significant outage at the moment. More information: https://metastatus.com/whatsapp-business-api https://status.cuedesk.com/incident/922060 Fri, 12 Jun 2026 15:07:00 -0000 https://status.cuedesk.com/incident/922060#4a2b60143a59585811b5893b5eaa49f3a909e860659ba59ad7019dadfde77951 Our upstream provider has identified the cause of the issue and initial mitigations have been put in place. We are monitoring with them closely and will advise of any new developments as soon as possible. https://status.cuedesk.com/incident/922060 Fri, 12 Jun 2026 14:15:00 -0000 https://status.cuedesk.com/incident/922060#e13747bc937c17d30a2d555d985abce655f1cdbfdad68c5f2de5a16806641dc0 We are currently experiencing a disruption affecting the delivery of WhatsApp and Facebook Messenger messages, caused by an issue with an upstream provider. As a result, some messages may not be sending or receiving, and automated flows may not be triggering. Incoming messages are being queued and will be delivered once the issue is resolved. https://status.cuedesk.com/incident/919840 Wed, 10 Jun 2026 21:00:24 -0000 https://status.cuedesk.com/incident/919840#c70dd6433f6610a374d2c0db60b0a562839d6b22674489711f09b8e40600806c We will be performing scheduled maintenance on Wednesday, 10 June 2026 at 23:00 SAST (UTC+2). During this time, you may experience brief message delivery delays. All platform features will remain available throughout the update. https://status.cuedesk.com/incident/919879 Wed, 10 Jun 2026 20:00:28 -0000 https://status.cuedesk.com/incident/919879#6896aa36e8e41a8ae33589ebfcc631edec810dc85734e3ee7134ab9484177999 We will be performing scheduled maintenance on Wednesday, 10 June 2026 at 22:00 SAST (UTC+2) to roll out infrastructure improvements to the Cue platform. No downtime is expected during this update and all platform features will continue to work normally. https://status.cuedesk.com/incident/912082 Wed, 03 Jun 2026 15:02:00 -0000 https://status.cuedesk.com/incident/912082#ccc5553128eb339a00d4d94ec5ceb303f707851b1345133a0226d0622471fa03 System performance is now improving. https://status.cuedesk.com/incident/912082 Wed, 03 Jun 2026 14:41:00 -0000 https://status.cuedesk.com/incident/912082#bf3c120f54b3c1a9753a69a066f491f6186fbac68ee2a07c5026f369b7a43864 Performance issues are still persisting. Team is investigating. https://status.cuedesk.com/incident/912082 Wed, 03 Jun 2026 14:34:00 -0000 https://status.cuedesk.com/incident/912082#017eb1f2d1e797f6f0464f9bc98106b5d91af64307665de2dab72661117f231e System performance is now returning to normal. https://status.cuedesk.com/incident/912082 Wed, 03 Jun 2026 14:23:00 -0000 https://status.cuedesk.com/incident/912082#8f3b3dcd5e9585253a3349da0881cd1d091bbb8d1b1cee479eb2c443827d3e87 We're aware of an issue where the conversations inbox is not loading for customers. We are investigating and will post an update as soon as we know more. https://status.cuedesk.com/incident/910953 Tue, 02 Jun 2026 19:00:49 -0000 https://status.cuedesk.com/incident/910953#ca7a9d77f06a816fcff9ce3c7d2b362765e4753c3775c4672a07815807671c10 We will be performing scheduled maintenance on Tuesday, 2 June 2026 at 21:00 SAST (UTC+2) to roll out improvements across several platform services, including fixes to inbox counts, conversation handling, and flow reliability. No downtime is expected during this update. https://status.cuedesk.com/incident/906452 Wed, 27 May 2026 19:00:12 -0000 https://status.cuedesk.com/incident/906452#cc1137a5a985a176ce819d5171601ab58d2a4a18bc8337a1cff1d011290fbfa4 We will be performing scheduled maintenance on Wednesday, 27 May 2026 at 21:00 SAST (UTC+2) to roll out improvements to webhook integrations and a fix for quick reply visibility settings. No downtime is expected during this update. https://status.cuedesk.com/incident/899513 Wed, 20 May 2026 22:00:43 -0000 https://status.cuedesk.com/incident/899513#a7883a42c95d1eac47efc5905cc452e820e6bf0ba90d1aeceb6d20446f4b2fbf We will be performing scheduled maintenance on Thursday, 21 May 2026 at 00:00 SAST (UTC+2) to apply security improvements to our infrastructure and upgrade our production environment. During this time, some platform features may be briefly unavailable for approximately 15 minutes. https://status.cuedesk.com/incident/899531 Wed, 20 May 2026 17:00:30 -0000 https://status.cuedesk.com/incident/899531#9649fc0163e861304f6396305e280db3cb058a1a94421d878e90f349563f2244 We will be performing scheduled maintenance on Wednesday, 20 May 2026 at 19:00 SAST (UTC+2) to roll out improvements to notification delivery. During this time, some notifications may be briefly delayed. https://status.cuedesk.com/incident/900488 Wed, 20 May 2026 09:52:00 -0000 https://status.cuedesk.com/incident/900488#423b247ba004ec16efce11ab7bf7aee5cc343601d92624666faf2262b55c43fa System performance has returned to normal, we apologise for any inconvenience caused. https://status.cuedesk.com/incident/900488 Wed, 20 May 2026 06:20:00 -0000 https://status.cuedesk.com/incident/900488#b784415ed430fcfee2c4b524ad0bb1386b096e09dea72342a943bf8aebb6ceff Agents experiencing issues responding to tickets. Our dev team is investigating. https://status.cuedesk.com/incident/899897 Tue, 19 May 2026 19:07:00 -0000 https://status.cuedesk.com/incident/899897#ab59f86b421918a56ae03541713349d311746bafddc99e0e56a0191447182248 Queues should now be clearing. https://status.cuedesk.com/incident/899558 Tue, 19 May 2026 19:00:58 -0000 https://status.cuedesk.com/incident/899558#cda44f4175e7a638cdbaf641667e4802c6679a90c0e0cfde42f4a74d4cef617e We will be performing scheduled maintenance on Monday, 19 May 2026 at 21:00 SAST (UTC+2) to roll out a number of improvements across the platform. During this time, some features may be briefly unavailable. Improvements include fixes to AI session reporting, reduced AI response latency, template management enhancements, new webhook infrastructure, and internal platform updates. The risk level for this deployment is low. https://status.cuedesk.com/incident/899897 Tue, 19 May 2026 18:45:00 -0000 https://status.cuedesk.com/incident/899897#1923c5f888951a663205e638a200894b397d79490e6db2ffcfb35b4a2ab42db0 We have identified the root cause as a customer that is making excessive duplicate requests to our API causing upstream rate limiting issues. We are working with the customer to rectify the situation which should then allow the queues to finish processing. https://status.cuedesk.com/incident/899897 Tue, 19 May 2026 17:16:00 -0000 https://status.cuedesk.com/incident/899897#cc1ca3368f766071f93543e14a8a7e613591cee0165da283801b0227c832d208 We are experiencing a backlog in message processing queues. Our team is actively investigating the issue. We will update with more information as soon as possible. https://status.cuedesk.com/incident/894118 Wed, 13 May 2026 22:00:48 -0000 https://status.cuedesk.com/incident/894118#ecab965277510f1e1c174f3380b48d553b3395580799b7dd1b5ea529a26f041d We will be performing scheduled maintenance on Thursday, 14 May 2026 at 00:00 SAST (UTC+2) to apply security improvements to our AWS infrastructure and upgrade our production environment. During this time, some platform features may be briefly unavailable for approximately 15 minutes. https://status.cuedesk.com/incident/893995 Tue, 12 May 2026 19:00:45 -0000 https://status.cuedesk.com/incident/893995#f87e397ae6562d338b0d808ee5aa9857661ea490435c42852b75ad8b8d4ab764 We will be performing scheduled maintenance on Tuesday, 12 May 2026 at 21:00 SAST (UTC+2) to roll out updates to webhooks, templates, and AI features. No downtime is expected during this update, and all platform features will continue to work normally. https://status.cuedesk.com/incident/889167 Wed, 06 May 2026 20:00:32 -0000 https://status.cuedesk.com/incident/889167#f9cba8507c329b127884a5751ba0f218cd347d4ce9e8c8636f7940c643aca1f3 We will be performing scheduled maintenance on Wednesday, 6 May 2026 at 22:00 SAST (UTC+2) to roll out updates to authentication, broadcast, and AI services. SSO users may experience a brief interruption during the update — we will roll back immediately if any issues are detected. All other platform features are expected to remain unaffected. https://status.cuedesk.com/incident/883269 Wed, 29 Apr 2026 21:00:53 -0000 https://status.cuedesk.com/incident/883269#b5672cdd4a2a19bbbc88b982ede735423cec6c7bb17523196134ea8e25a67d2d We will be performing scheduled maintenance on Wednesday, 29 April 2026 at 23:00 SAST (UTC+2) to roll out improvements to real-time event delivery, contact search, reporting, and template management across workspaces. During this time, you may experience brief disruptions to real-time updates. https://status.cuedesk.com/incident/877036 Wed, 29 Apr 2026 16:00:44 -0000 https://status.cuedesk.com/incident/877036#e8a8849ec2298484abe8c2fbf0bc02042cc6bd9e999803c481a5e9da0c917856 We will be rolling out performance improvements to how flows handle outbound HTTP requests across active workspaces in three stages: Wednesday, 22 April 2026, Tuesday, 28 April 2026, and Wednesday, 29 April 2026. No downtime is expected during this update, and all platform features will continue to work normally. https://status.cuedesk.com/incident/880579 Tue, 28 Apr 2026 19:00:16 -0000 https://status.cuedesk.com/incident/880579#e80e6c93d47fd6e92d0522a55c4a634bdb701669b6747f1302d0dd2fbd0095f1 We will be performing scheduled maintenance on Tuesday, 28 April 2026 at 21:00 SAST (UTC+2) to roll out improvements to real-time event handling across the platform. No downtime is expected during this update. https://status.cuedesk.com/incident/877034 Tue, 28 Apr 2026 16:00:23 -0000 https://status.cuedesk.com/incident/877034#0d27d2436a8c72b81886d3ea7e9a31044327ca3d4db50e6814a29e3ce31583c3 We will be rolling out performance improvements to how flows handle outbound HTTP requests across active workspaces in three stages: Wednesday, 22 April 2026, Tuesday, 28 April 2026 and Wednesday, 29 April 2026. No downtime is expected during this update, and all platform features will continue to work normally. https://status.cuedesk.com/incident/877223 Wed, 22 Apr 2026 19:00:04 -0000 https://status.cuedesk.com/incident/877223#522d5c11953d83c57f10c4a7598e045b7c63fcf5d2e8e37a302f643da181f09c We will be performing scheduled maintenance on Wednesday, 22 April 2026 at 21:00 SAST (UTC+2) to roll out security improvements, performance optimisations, and bug fixes across the platform. Updates include enhancements to media handling, template creation, and webchat functionality. No downtime is expected during this update. https://status.cuedesk.com/incident/877032 Wed, 22 Apr 2026 04:00:54 -0000 https://status.cuedesk.com/incident/877032#3c3170b59efe9c033a29176fc99eedf5bfcb3ef6e4e7616296a2318b4630e3e4 We will be rolling out performance improvements to how flows handle outbound HTTP requests across active workspaces in three stages: Wednesday, 22 April 2026, Tuesday, 28 April 2026 and Wednesday, 29 April 2026. No downtime is expected during this update, and all platform features will continue to work normally. https://status.cuedesk.com/incident/876373 Tue, 21 Apr 2026 20:00:39 -0000 https://status.cuedesk.com/incident/876373#1548a2aad000701975b3d3c0334024f643a1f80f1bfe530c4c845ce3670914c2 We will be performing scheduled maintenance on Tuesday, 21 April 2026 at 22:00 SAST (UTC+2). During this time, the Cue platform will be temporarily unavailable for approximately 10–15 minutes while we apply a system update. Any messages received during the maintenance window will be delivered once the update is complete. https://status.cuedesk.com/incident/873675 Fri, 17 Apr 2026 10:18:00 -0000 https://status.cuedesk.com/incident/873675#be7e5a38b60ac18ec92cdad9d63b736c1f0b4afaa42172839c8543b74022def9 System performance should now be returning to normal. We apologise for any inconvenience caused. https://status.cuedesk.com/incident/873675 Fri, 17 Apr 2026 09:20:00 -0000 https://status.cuedesk.com/incident/873675#d09b69e94962097c4c4ab398a0d4fcadcc9048b4313a5f6f80308a12f0d67734 We're aware of issues where some workspaces are not loading. This is due to increased system load. It should be resolved shortly. https://status.cuedesk.com/incident/871281 Wed, 15 Apr 2026 22:00:58 -0000 https://status.cuedesk.com/incident/871281#ee69b926b78c3b330a240135bf38c4ec9392e404c8017e92cf1b57e3c52c6bd7 We will be performing scheduled maintenance on Thursday, 16 April 2026 at 00:00 SAST (UTC+2) to update our platform's network routing records. During this time, you may experience brief difficulty accessing the Cue platform (UI and API) while the changes take effect. This process is typically brief but may take longer depending on your internet provider. https://status.cuedesk.com/incident/872249 Wed, 15 Apr 2026 19:00:31 -0000 https://status.cuedesk.com/incident/872249#246f8af465924ea7332daab509ab381694d544c517db62c53fde5ee0aa9ca004 We will be performing scheduled maintenance on Thursday, 16 April 2026 at 21:00 SAST (UTC+2) to improve template rendering in the inbox and apply bug fixes to broadcast features. No downtime is expected during this update. https://status.cuedesk.com/incident/870515 Mon, 13 Apr 2026 16:00:24 -0000 https://status.cuedesk.com/incident/870515#1e0196eeaa2780264cc49c74bb2f11ad30b6f85ce771609a158c3cd7403810be We will be performing scheduled maintenance on Monday, 13 April 2026 at 18:00 SAST (UTC+2) to improve the performance of the AI Knowledge Base. No downtime is expected during this update, and all platform features will continue to work normally. https://status.cuedesk.com/incident/868697 Sun, 12 Apr 2026 09:00:02 -0000 https://status.cuedesk.com/incident/868697#7b0ec488aa17463ced5f615bbe2198496010699de8cd3c9fb39fefdc6738d41a We will be performing scheduled maintenance on Sunday, 12 April 2026 at 11:00 SAST (UTC+2) to roll out updates to the templates feature. No downtime is expected during this update. https://status.cuedesk.com/incident/867059 Wed, 08 Apr 2026 19:00:05 -0000 https://status.cuedesk.com/incident/867059#ea0298196e425aae8c8e7347e439a3fce1912695e61931781c173810a14f457c We will be performing scheduled maintenance on Wednesday, 8 April 2026 at 21:00 SAST (UTC+2) to roll out updates across several services, including improvements to broadcast messaging, webhook reliability, and notification features. No downtime is expected during this update. https://status.cuedesk.com/incident/862412 Wed, 01 Apr 2026 15:00:38 -0000 https://status.cuedesk.com/incident/862412#d5e24add3da31d4e6f84e1cdcbf80ac3faaaf214b0f004f962c19d98d6ab2560 We will be performing a small configuration change at 17:00 SAST (UTC+2) today to improve webhook reliability for some customers. https://status.cuedesk.com/incident/850348 Tue, 31 Mar 2026 20:00:19 -0000 https://status.cuedesk.com/incident/850348#55221ba7406e4bcafca04d08c88ac23b8058976fb8b316d654487fd1386fce22 If your systems use IP-based whitelisting to connect to Cue's APIs, please update your whitelists with our new IP addresses before Tuesday, 31 March 2026 at 22:00 SAST (UTC+2). On this date, we will be migrating our infrastructure to new static IP addresses. Customers who have not updated their whitelists may experience connectivity issues. Please whitelist the following new IP addresses: - 34.251.91.86 - 52.17.128.25 - 52.16.15.144 No downtime is expected. We will notify you once the migration is complete and the old IP addresses can be safely removed. For more detail please see this document: https://media.cuedesk.com/workspaces/ff02f691-afaf-4e38-aeea-4a407c077f1f/SL5RiSxL5dOlHVxi https://status.cuedesk.com/incident/861602 Tue, 31 Mar 2026 19:00:32 -0000 https://status.cuedesk.com/incident/861602#baac2b4616c9b5c384ba60580ff1c3206ee6d35325974a58937f3f76aee4c9d2 We will be performing scheduled maintenance on Tuesday, 31 March 2026 at 21:00 SAST (UTC+2) to roll out improvements to contact search, reporting, and AI services. No downtime is expected during this update. https://status.cuedesk.com/incident/860879 Mon, 30 Mar 2026 20:00:21 -0000 https://status.cuedesk.com/incident/860879#9929a4afb08a39f20c8852bb175b41fde88d592ed6c3c978925c78b5b1a8f160 We will be performing scheduled maintenance on Monday, 30 March 2026 at 22:00 SAST (UTC+2) to roll out the initial version of our new contacts APIs. No downtime is expected during this update. https://status.cuedesk.com/incident/856450 Wed, 25 Mar 2026 20:00:04 -0000 https://status.cuedesk.com/incident/856450#2d0a75c48c287f3a3f85b5ee8e48e6f6ac22b70dce39691c7b8ec7bdb02b8ba9 We will be performing scheduled maintenance on Wednesday, 25 March 2026 at 22:00 SAST (UTC+2) to roll out improvements to broadcast message delivery and platform stability. Broadcast sending may be briefly interrupted during this update. A rollback plan is in place should any issues arise. All other platform features will continue to work normally. https://status.cuedesk.com/incident/856444 Tue, 24 Mar 2026 19:00:03 -0000 https://status.cuedesk.com/incident/856444#5a595706d5b14cae972aa0bbba54ddc06ae57e4fa6d4d318f3405b3ea292422d We will be performing scheduled maintenance on Tuesday, 24 March 2026 at 21:00 SAST (UTC+2) to roll out updates to AI knowledge base, conversation search, authentication, and email services. No downtime is expected during this update. https://status.cuedesk.com/incident/855377 Mon, 23 Mar 2026 20:00:00 -0000 https://status.cuedesk.com/incident/855377#967105b219dce8014e0e6986cff8cb73c4b41ae58115143e5b643fa57fe6c293 We will be performing scheduled maintenance on Monday, 23 March 2026 at 22:00 SAST (UTC+2) to apply infrastructure updates. No downtime is expected during this update. https://status.cuedesk.com/incident/855481 Mon, 23 Mar 2026 13:04:00 -0000 https://status.cuedesk.com/incident/855481#aa42ebc1f7ee494ca7f30ed9190398d98796f7825afe92b1af86c60cea41bc06 System performance has now returned to normal. We apologise for any inconvenience caused. https://status.cuedesk.com/incident/855481 Mon, 23 Mar 2026 12:34:00 -0000 https://status.cuedesk.com/incident/855481#ebe153a80263df57c50c1aad45a7ced15ccdf48318e51fc779f5073f15201374 We are currently investigating reports of slow loading times in the Cue Inbox. You may experience delays when accessing conversations. Our team is actively working to resolve this and we will provide updates as more information becomes available. https://status.cuedesk.com/incident/852070 Wed, 18 Mar 2026 20:00:20 -0000 https://status.cuedesk.com/incident/852070#315ec2f7ac4257a9304b6690d33a65af126e0197aaaa68aeb53d60ad29b18666 We will be performing scheduled maintenance on Wednesday, 18 March 2026 at 22:00 SAST (UTC+2) to roll out updates to messaging, broadcasts, and template handling, along with minor improvements to the Inbox and Contacts experience. No downtime is expected during this update. https://status.cuedesk.com/incident/851352 Tue, 17 Mar 2026 20:00:00 -0000 https://status.cuedesk.com/incident/851352#4694446fd514ef85567fa4f54607a91b0971459f4f990757d6da753c61a1dae2 We will be performing scheduled maintenance on Tuesday, 17 March 2026 at 22:00 SAST (UTC+2) to deliver performance improvements and new platform features. These are low-risk deployments and no disruption to the platform is expected. https://status.cuedesk.com/incident/850478 Mon, 16 Mar 2026 21:00:11 -0000 https://status.cuedesk.com/incident/850478#ab7c7ac6d6d26b589dd7d3ea6aa20ede69697a73fb7cbbec8df5812f8dc2aad8 We will be performing scheduled infrastructure maintenance on Monday, 17 March 2026 at 23:00 SAST (UTC+2). No downtime is expected, however you may experience brief delays while the upgrade is in progress. The maintenance window is expected to last approximately one hour. We apologise for any inconvenience. https://status.cuedesk.com/incident/846056 Tue, 10 Mar 2026 20:00:00 -0000 https://status.cuedesk.com/incident/846056#462a84ae6a324bcf58144e142c45bf2d3cc654eb9125a246d58a6ff0ab068b5c We will be performing scheduled maintenance on Tuesday, 10 March 2026 at 22:00 SAST (UTC+2). The updates include performance improvements to reporting, better error handling, and reliability enhancements across several services. No interruptions are expected during this maintenance window. https://status.cuedesk.com/incident/840210 Wed, 04 Mar 2026 20:00:38 -0000 https://status.cuedesk.com/incident/840210#87b3b078ca590bcb27a72354522fa100ee02876dd6a6df0ba2390a71180f402b We will be performing scheduled maintenance on Tuesday, 4 March 2026 at 22:00 SAST (UTC+2) to roll out updates improving inbox filtering, email handling, AI agent reliability, and web chat performance. This is a low-risk deployment and we do not expect any service interruptions. https://status.cuedesk.com/incident/840052 Wed, 04 Mar 2026 12:42:00 -0000 https://status.cuedesk.com/incident/840052#8912cef5e5b5479b686de8a80f69578176de7fb81a0ee656d3727f78eb740390 This incident has now been resolved upstream and creating templates should now function normally again. https://status.cuedesk.com/incident/840052 Wed, 04 Mar 2026 11:53:00 -0000 https://status.cuedesk.com/incident/840052#0e9ca792a202a925112e331ff9dd671e86946037ec9230a5f0be6ad19f4786db We've received reports that customers are experiencing issues when trying to create WhatsApp Templates containing media. We believe this to be an upstream issue and are investigating. https://status.cuedesk.com/incident/835179 Mon, 02 Mar 2026 20:00:57 -0000 https://status.cuedesk.com/incident/835179#dedcc9e2bbef8a3e99bf4057ae4dd7c8aefc391b471744e1dc5ac0a980e894ee We will be performing scheduled maintenance on Monday, 2 March 2026 at 22:00 SAST (UTC+2) to improve API reliability, messaging performance, and AI response quality. During the update, you may experience brief interruptions to API requests, webhook deliveries, and AI Agent responses. All other platform features will continue to work normally. The maintenance is expected to last up to one hour. https://status.cuedesk.com/incident/831997 Tue, 24 Feb 2026 20:00:00 -0000 https://status.cuedesk.com/incident/831997#2c29c26624c30d89db3f5dcecbacccd17975b0c41ff748ad551562de78b91ed7 We will be performing scheduled maintenance on Monday, 24 February 2026 at 22:00 SAST (UTC+2) to prepare for upcoming platform improvements. No downtime is expected and all features will continue to work normally during the update. https://status.cuedesk.com/incident/832204 Tue, 24 Feb 2026 16:00:22 -0000 https://status.cuedesk.com/incident/832204#150d0ef23a5dd46a618155410f14b2491a39216f020bcb71d5dba7d27c079825 We will be performing scheduled maintenance on Monday, 24 February 2026 at 18:00 SAST (UTC+2) to improve AI Agent content processing and apply minor integration updates. No downtime is expected and all features will continue to work normally during the update. https://status.cuedesk.com/incident/828046 Wed, 18 Feb 2026 20:00:05 -0000 https://status.cuedesk.com/incident/828046#ec8b345a538b35be9c4e9914456e02239dde83369d000878ce4581f659475792 We will be performing scheduled maintenance on Tuesday, 18 February 2026 at 22:00 SAST (UTC+2). This is a low-risk deployment with updates to several platform services, including enhanced audit logging, reporting improvements, and email processing enhancements. We do not expect any downtime during this maintenance window. https://status.cuedesk.com/incident/823243 Wed, 11 Feb 2026 20:00:00 -0000 https://status.cuedesk.com/incident/823243#20d749ec529ad7a00a36f9d9b66a31ff986dcc9d3616de43b9f149d99092026d We will be performing scheduled maintenance on Tuesday, 11 February 2026 at 22:00 SAST (UTC+2) to deliver improvements across several platform services, including email, WhatsApp, and web chat. You may experience brief interruptions (a few seconds) during the update. All other platform features will continue to work normally. https://status.cuedesk.com/incident/821767 Mon, 09 Feb 2026 20:00:00 -0000 https://status.cuedesk.com/incident/821767#21a888b43c8c00c900aa168a5e768ac29febea93f369e52d623baad892f5618c We will be performing a scheduled frontend deployment on Monday, 9 February 2026 at 22:00 SAST (UTC+2). This release includes improvements to our email features and lays the groundwork for upcoming push notification support. No downtime is expected, and all platform features will continue to work normally during the update. https://status.cuedesk.com/incident/819248 Thu, 05 Feb 2026 19:00:37 -0000 https://status.cuedesk.com/incident/819248#c6b2b2fcc2c6c46361fe961444d8ae748ec07aaae657c8b8a1ab1afb37163c40 We will be performing scheduled maintenance on Wednesday, 5 February 2026 at 21:00 SAST (UTC+2) to improve broadcast report performance and enhance our notification system. Broadcast engagement reports may be briefly unavailable during the update. All other platform features will continue to work normally. https://status.cuedesk.com/incident/817615 Tue, 03 Feb 2026 20:00:51 -0000 https://status.cuedesk.com/incident/817615#b8fa828801b74f2a554a094756a64e0a8369c283f2a4ad7d8ceae55c27eb585c We're releasing an update tonight at 10:00 PM SAST that includes: - a set of minor frontend improvements for our upcoming email feature - an upgrade of our socket service to prepare for the release of our browser (push) notifications feature This is a low risk update. You may experience a brief interruption (a few seconds, possibly minutes) where real-time updates do not come through to the inbox while the service is being upgraded. The UI should automatically reconnect to the socket service for real-time updates when it is back up. A browser tab refresh may help, if needed. https://status.cuedesk.com/incident/816915 Mon, 02 Feb 2026 15:25:00 -0000 https://status.cuedesk.com/incident/816915#9208587f0957304d1d377aee1d47f263a39df85b19f1110c3033bc892be501ea The issue should now be resolved. We apologise for the inconvenience caused and are discussing with upstream providers to ensure this does not happen again. We have also cancelled our maintenance deployments this evening to prevent any further risk of disruptions today. https://status.cuedesk.com/incident/816915 Mon, 02 Feb 2026 14:36:00 -0000 https://status.cuedesk.com/incident/816915#1d70fe100999f71b4c086851610b2caeb69bccead8de45d85bb54187da563633 We've received reports from customers that WhatsApp messages are not being received or sent out. We believe it to be an upstream issue and are investigating urgently. https://status.cuedesk.com/incident/807326 Tue, 20 Jan 2026 02:00:00 -0000 https://status.cuedesk.com/incident/807326#1b5feb34902dccdac6a5cdfb5122e516fa2892660f10592a45438dd01f14ad60 We will be performing scheduled database maintenance on 20 January 2026 at 02:00 SAST. During this time, messaging services (WhatsApp, Web Chat, and Facebook Messenger) will be temporarily unavailable for approximately 5-10 minutes. The Cue App will remain accessible for browsing throughout the maintenance window. Services will resume automatically once maintenance is complete. https://status.cuedesk.com/incident/803199 Mon, 12 Jan 2026 19:12:00 -0000 https://status.cuedesk.com/incident/803199#970dc1507e865d05b397628595be3dc2869e8fa28a383f70de76e1225f7e96a6 We've rolled back an earlier deployment and service should start to return to normal. The issue was caused by a code change in our ticket service that did not function as expected between our staging and production environments. We apologise for any inconvenience caused. https://status.cuedesk.com/incident/803199 Mon, 12 Jan 2026 17:30:00 -0000 https://status.cuedesk.com/incident/803199#3be129c903e5018bbda4e33fc2acf1c2ea2dd2a88c8d68a434497cdf0278b72f We've received reports that users with the Agent role are being shown an error saying they don't have permission to view a conversation when trying to view it. Workspace owners and Supervisor roles are unaffected. The team is investigating and we'll update as soon we know more. https://status.cuedesk.com/incident/773799 Tue, 25 Nov 2025 10:13:00 -0000 https://status.cuedesk.com/incident/773799#90973a4c5b06e62338bb5593dee6e2d7951ef9f1b7762e8d4bcef2c6d44385c0 Message delivery status updates should now be updating normally again. https://status.cuedesk.com/incident/773799 Tue, 25 Nov 2025 10:07:00 -0000 https://status.cuedesk.com/incident/773799#8aacfdebad6a2f1795b7fe9a7361fea8aa8eebe436f23a8c76db5ea916a8e30c When sending messages from the inbox, the messages are being delivered but the delivery status of those messages (delivered, read etc) may take a bit longer to come through. The issue has already been addressed and the queues are catching up. This should resolve shortly. https://status.cuedesk.com/incident/767016 Tue, 18 Nov 2025 09:51:00 -0000 https://status.cuedesk.com/incident/767016#f1e4ba3c7e6ca0e86846c7c734096ad66aca6df4ee8726052a4a5e41caecaaa3 ## Incident report On Monday 17th November 2025, the Cue platform became unavailable to all users. A database had become unresponsive to a number of core services due to severe load issues, rendering the platform inoperable for approximately 2h 50mins between 7:15AM SAST until 10:05 AM SAST. An optimisation introduced last week resulted in our tickets service suddenly receiving a massive increase in the number of calls to an inefficient database query - this was introduced by a new bulk operation added to an upstream service in order to make indexing operations more efficient so that the platform could better handle the recent increase in large broadcasts being sent. Outbound and inbound messaging was partly operational during this time, however flows would not have been able to create/manage tickets and some data may have gone out of sync. The endpoint being used in our tickets service has been replaced with a more efficient and appropriate endpoint so that the optimisations upstream could be put back in place. Data is being reviewed and synchronised to ensure no further disruptions are experienced. We apologise for the disruption caused. If you have any further issues please contact us at support@cuedesk.com. https://status.cuedesk.com/incident/767016 Mon, 17 Nov 2025 07:40:00 -0000 https://status.cuedesk.com/incident/767016#da617195efadeedb2cbd1e5b45b48352f62a1412443bc76887bbc0af3fbb8383 Fix has been implemented and system performance should start to return to normal now. Our sincere apologies for the Monday morning interruption. A full incident report will follow. https://status.cuedesk.com/incident/767016 Mon, 17 Nov 2025 07:13:00 -0000 https://status.cuedesk.com/incident/767016#ca4b6ec20ff750f9e855669169ec8d20a677da4777e3253252df0ffc1e682740 We have identified the root cause and are working on a fix. Login is now working but the loading and sending of messages in conversations may still be affected. We'll post another update as soon as we have more information. https://status.cuedesk.com/incident/767016 Mon, 17 Nov 2025 05:42:00 -0000 https://status.cuedesk.com/incident/767016#31ea37f8010f8d116bc89ceb80f06c308b070e6c8d5ce3b6402e40205eb94ce2 We’re having some trouble with login. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.cuedesk.com/incident/763902 Thu, 13 Nov 2025 13:46:00 -0000 https://status.cuedesk.com/incident/763902#aef697497a461dbdce6151466c0592b81660b9d3bcc042c14aee3101f7742bc0 The system should now be responding again normally. https://status.cuedesk.com/incident/763902 Thu, 13 Nov 2025 13:21:00 -0000 https://status.cuedesk.com/incident/763902#3022ea16149239feed8a7366889b0885b6f4cd7a545eaa65b529ad0417274bc4 We're experiencing delays in real-time updates in the inbox. The team is aware and scaling up resources. https://status.cuedesk.com/incident/763740 Thu, 13 Nov 2025 10:04:00 -0000 https://status.cuedesk.com/incident/763740#1904738ab7b18f5fd17355a0961977187c1b72feacf31a140f6faed84bb8b5c1 System functionality has been restored. https://status.cuedesk.com/incident/763740 Thu, 13 Nov 2025 09:50:00 -0000 https://status.cuedesk.com/incident/763740#2ede7d26b68150627fb711d4a687671832b7c2f2424cdc8b067911c5627596b3 We're aware and scaling up resources to handle the increased load. https://status.cuedesk.com/incident/762779 Wed, 12 Nov 2025 09:03:00 -0000 https://status.cuedesk.com/incident/762779#66667359277bf6e539159e423999e3617fb275ffb4b587538ef859c4945e899f Services should be operating normally again. Apologies for the disruption. We're working to ensure no further disruptions. https://status.cuedesk.com/incident/755222 Fri, 31 Oct 2025 11:13:00 -0000 https://status.cuedesk.com/incident/755222#9373714b82dea31d28be71ccc535623a58c0ebb2bbb85804ff7e19b71eda4a31 Queues have cleared and system functionality should now return to normal. https://status.cuedesk.com/incident/755222 Fri, 31 Oct 2025 10:41:00 -0000 https://status.cuedesk.com/incident/755222#64eac5b6b91ce0f034ecc7c360dd2542f778234bc7e7e45eb108be4df1910bba We are currently processing a large queue of messages and we've received reports from customers that they are seeing errors when using the app. Our team is aware and have scaled up additional resources to process the queue. Things should return to normal in a few minutes as the queue has almost cleared. Apologies for the inconvenience. https://status.cuedesk.com/incident/752869 Tue, 28 Oct 2025 09:10:00 -0000 https://status.cuedesk.com/incident/752869#8cb43c7b455efea42cff14f0da3d37a7ca8d03016525c373ce5413199b4700a2 Access was restored once our systems scaled up automatically. Issue was due to excessive CPU utilisation. Our team is investigating the root cause. https://status.cuedesk.com/incident/752869 Tue, 28 Oct 2025 08:57:00 -0000 https://status.cuedesk.com/incident/752869#a6b02bbce327d065b0d4a72ff35686b4dc5940d7bebbc331197d4ab93b7d0939 Some customers reported being unable to log in and access the platform. https://status.cuedesk.com/incident/744094 Wed, 15 Oct 2025 14:14:00 -0000 https://status.cuedesk.com/incident/744094#1bef14531293e3cd7d0cc72206bbed95d3c0d9522e3becc7cbe1b719bcd8adfc Services are now functioning normally again. https://status.cuedesk.com/incident/744094 Wed, 15 Oct 2025 13:31:00 -0000 https://status.cuedesk.com/incident/744094#a023623e0bb7b72232cbfd31ef8ed88d47eeb46691befdf1cfa990c08b8f1448 Some parts of the application may be slower than usual due to a large load being placed on the system. We have scaled up resources to process the queues and service should start to return to normal soon. https://status.cuedesk.com/incident/718172 Thu, 04 Sep 2025 07:13:00 -0000 https://status.cuedesk.com/incident/718172#d42bf93d9451cd32bb068d50b8806674d7eec94ef345581e1403694cbe485bbd Real-time updates are now working again. Apologies for any inconvenience caused. https://status.cuedesk.com/incident/718172 Thu, 04 Sep 2025 07:08:00 -0000 https://status.cuedesk.com/incident/718172#f780e91e3e9a3b625659ad7b413649fc9c64533c315dfa54089fb6a5d195fc11 We've received reports that workspace inboxes are not updating in real-time when sending or receiving messages from the Inbox or new tickets coming into the inbox. We've increased system resources and this should resolve the issue shortly. In the meantime, refreshing your browser tab should show the latest information. https://status.cuedesk.com/incident/712536 Wed, 27 Aug 2025 07:20:00 -0000 https://status.cuedesk.com/incident/712536#de459f24b8973e0c0e2a863f5158ca1948948d4323ed06548a8eda37632267b6 Re-indexing for workspaces is now complete and things should be working normally. Thanks again for your patience. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 18:11:00 -0000 https://status.cuedesk.com/incident/712536#e75e7da0b42cc7dacff6feb3d6f66130e6cbf31141a83a6629461c43de8d0395 Most workspaces should now be re-indexed and working normally. Some occasional issues with older conversations may occur into the evening as the remaining re-indexing is being done. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 12:39:00 -0000 https://status.cuedesk.com/incident/712536#b3b7e717dc6181c045c1cb3f694beff127c58d63216e54d31ebc7d7428d42995 Re-indexing is still in progress for some workspaces. Thank you for your patience. We sincerely apologise for any inconvenience caused. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 11:34:00 -0000 https://status.cuedesk.com/incident/712536#b2ea82776da5c44816e3bfbb2f75704faa517ceeedfb809937faaa2a728e5fc9 Fix has been deployed and we are currently re-indexing workspaces. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 09:56:00 -0000 https://status.cuedesk.com/incident/712536#d6441135ae23b277dc15254a1a10b11212b63b41e1db7783825df40ce4e5c366 We've identified another problem that has interrupted the re-indexing process. We are working to get a fix on this out in the next 30 minutes, after which we can resume re-indexing. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 08:31:00 -0000 https://status.cuedesk.com/incident/712536#b97361f772a19d8afb022fcd4fa66328b5d06066b4eb35c90d525d876767b9c3 Affected workspaces are now being re-indexed and should start functioning normally after this. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 08:04:00 -0000 https://status.cuedesk.com/incident/712536#b661547f94566627e6d7a92dc4b81020e7f0b3dc0d4bd330743e9e7530df3c46 Fix is being deployed. Affected workspaces should start recovering in approximately 20 minutes. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 07:11:00 -0000 https://status.cuedesk.com/incident/712536#72507ccb5ab393e9ffe8f3fa4d12882ab3ca7582bac5c1f86ca6288bfb53d51a Root cause has been identified. 31 workspaces have been affected. A fix is being prepared. More updates with ETA to follow shortly. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 06:46:00 -0000 https://status.cuedesk.com/incident/712536#f5233afa0ea941dbb7d853db5b3ca574fc3c32381131bdd476e3d3ca34fd66c6 We're still investigating but have a better idea of the possible root cause. We will continue sharing updates. https://status.cuedesk.com/incident/712536 Tue, 26 Aug 2025 06:04:00 -0000 https://status.cuedesk.com/incident/712536#2c422db2bb60dc427dc14ca2e55c424c3f7ca2fe1f532192ea873863032db28d We've received reports that some customers are experiencing intermittent issues with: - users being shown shown "you can't view this session" for conversations in their conversation listings - users getting an "unexpected response" error when trying to assign users - some messages were not sending and disappearing when refreshing in the inbox We are investigating and will post updates. https://status.cuedesk.com/incident/706632 Fri, 15 Aug 2025 14:54:00 -0000 https://status.cuedesk.com/incident/706632#ee91a352589df3bcb6deb70349da4bbd57c6e09a1f784f95c967490dae78c8dc Chatbots are now responding normally again. We will continue to monitor this. https://status.cuedesk.com/incident/706632 Fri, 15 Aug 2025 14:32:00 -0000 https://status.cuedesk.com/incident/706632#5ce6d1f20ec059fff04da4e857282d2c942075b3d1003f6f947a9a9048d89c8d We've received reports that some chatbot flows are taking longer than usual to respond. We are investigating. https://status.cuedesk.com/incident/667833 Fri, 01 Aug 2025 12:39:00 -0000 https://status.cuedesk.com/incident/667833#041a004d11bf45a1297785870e8a30e854997d6ac428000c14ae635b49f7ecdc Update: Further investigation revealed that a customer, using our single send API, sent a large amount of messages to the same number. The service responsible for sending these messages to the outbound queue did not apply a suitable grouping to these messages, circumventing an architectural protection mechanism. The messages were therefore made available for processing across all meta-adapter service instances. This in turn triggered our rate limiting protection which stops messages to the same user being sent too quickly - to ensure message order as per our upstream provider’s requirements. This rate limiter mechanism relies on a cache mechanism that is not event loop safe, thus resulting in all instances of our meta-adapter effectively coming to a stand still. Restarting the pods flushed the state and all the messages had been retried enough times to have been placed into our DLQ. Thus, services could resume as per normal. Mitigations to be added: - Improve message grouping key. (Done 31/7/2025) - Clean up the double retry mechanism in meta-adapter to reduce total delays/retries. (currently in code review) - Use new event loop safe and asynchronous Redis cache. (currently in code review) https://status.cuedesk.com/incident/667833 Thu, 31 Jul 2025 08:21:00 -0000 https://status.cuedesk.com/incident/667833#e9fd9e2ad24d0901f9e16a521154a575deb84059665c08b87d81b4af7eb4f51d Initial investigations suggest a circuit breaker may have been tripped in our message queue management process, usually triggered by a surge in traffic. A restart of the services has restored this and messages are flowing normally. We are investigating and will post further updates. https://status.cuedesk.com/incident/667833 Thu, 31 Jul 2025 08:05:00 -0000 https://status.cuedesk.com/incident/667833#bbcfd5f8da6ba3fcf8682ca9d13d6baed6b190c78574cb10dedddc8a2f4db2c0 We have received reports of outbound messages not being sent. The incident lasted for about 16 minutes. We are investigating and will post further updates. https://status.cuedesk.com/incident/653052 Wed, 30 Jul 2025 06:12:00 -0000 https://status.cuedesk.com/incident/653052#ce772ba522d8a251d0769ed38460489efaee424f8691e6008806ad97a4744c8f Service is now working normally again after the deployment was rolled back. The issue affected some agents viewing tickets. Customers using the new Conversations view were not affected. https://status.cuedesk.com/incident/653052 Wed, 30 Jul 2025 06:10:00 -0000 https://status.cuedesk.com/incident/653052#460850a8256ce1b0e54caed6f8975f846e35a2b79b9b82e4edcf79f5aa16cb4b We've identified the issue as a problem with a code deployment last night and are rolling back. https://status.cuedesk.com/incident/653052 Wed, 30 Jul 2025 05:15:00 -0000 https://status.cuedesk.com/incident/653052#a1cd997f4a9ce32560e038d7e59e897456d705fbbca83dc9e52deb6b1588e413 We've received reports that some agents are seeing an error saying they don't have permission to view conversations that they should have permission to view. We are investigating and will post further updates accordingly. https://status.cuedesk.com/incident/642241 Tue, 29 Jul 2025 09:28:00 -0000 https://status.cuedesk.com/incident/642241#ed8e8e6131860bc0c431290574e6527d178e200955b03f51582c210391cbd919 Outbound messages for WhatsApp and Messenger began working again normally at 10:28 GMT. Messages that failed to deliver during this incident will likely not be delivered and may need to be resent. We have requested a root cause analysis on the issue and will be assessing how to improve upstream reliability going forward. If you require any further assistance please contact support@cuedesk.com. https://status.cuedesk.com/incident/642241 Tue, 29 Jul 2025 09:19:00 -0000 https://status.cuedesk.com/incident/642241#36a5f0f931f0ec599e33020c995804060760ea39531b20f04ae68b0a82668578 Messages appear to now be sending again but may be a bit delayed. https://status.cuedesk.com/incident/642241 Tue, 29 Jul 2025 08:58:00 -0000 https://status.cuedesk.com/incident/642241#1e6fc7c046adf3bec3571670265eddd20e41d2b135acbeaa50929881e43c21c2 The issue has been confirmed as an upstream connectivity issue and is being investigated as a matter of urgency. https://status.cuedesk.com/incident/642241 Tue, 29 Jul 2025 08:35:00 -0000 https://status.cuedesk.com/incident/642241#20d8100cc06842d72f3e59a10f14ddf85a206d5beb36057843b710bd89cbe82e It appears to be an upstream issue with a connectivity partner. We have escalated to them and are investigating. https://status.cuedesk.com/incident/625635 Fri, 25 Jul 2025 10:58:00 -0000 https://status.cuedesk.com/incident/625635#5086f891151ec816e698ef74a076ef70beb98294d5cdf2f226e8ee536c4b0f9e Real-time updates should now be happening normally again. Thanks for your patience. https://status.cuedesk.com/incident/625635 Fri, 25 Jul 2025 10:46:00 -0000 https://status.cuedesk.com/incident/625635#d0b38ebd9716d84d559785a41c9cfe704b0e50da54d8b5b42f5c7768aab9433c We can see that system real-time events are recovering and normal operation should resume soon. https://status.cuedesk.com/incident/625635 Fri, 25 Jul 2025 10:23:00 -0000 https://status.cuedesk.com/incident/625635#27f29d70c70a51defe4a7138167b04eebd2157f178fc1b25041918078c5561ca We're currently investigating delays in real-time updates in the Inbox. For example, when sending a message it may remain in the "Sending" state for a long time. The message is being delivered, however the status is not updating in the app automatically. Refreshing the browser tab will restore the latest state. We will update as the situation develops. https://status.cuedesk.com/incident/619246 Mon, 14 Jul 2025 11:10:00 -0000 https://status.cuedesk.com/incident/619246#bc2e2933e27d2543980bf95ec2128dd3dcb4ecdb9c91309d2cf0916f20e764ee Messages are now processing again normally. We are investigating the status of affected messages. https://status.cuedesk.com/incident/619246 Mon, 14 Jul 2025 10:38:00 -0000 https://status.cuedesk.com/incident/619246#cbb74538f03159e33242aac45cc87bc26495efe7c0164a82ee15f96df7f8ffb7 We are currently experiencing an issue processing message queues in our system and this is causing messages to be delayed or fail. We are investigating and will update with more information as soon as possible. https://status.cuedesk.com/incident/600083 Tue, 10 Jun 2025 14:43:00 -0000 https://status.cuedesk.com/incident/600083#b341167aa8ea3ce5fb9e854674788e252931d812d08b61ae38178e1cd8bf4ef8 This incident has now been resolved. https://status.cuedesk.com/incident/600083 Tue, 10 Jun 2025 11:52:00 -0000 https://status.cuedesk.com/incident/600083#086803f5a4297158e4f7c485a04bcaeaa5e1a546eb21330b4757fa6b182be8e5 Open AI is currently experiencing elevated error rates and latency with their APIs which may affect the performance of our AI Agents. See here for more info: https://status.openai.com/ https://status.cuedesk.com/incident/599594 Mon, 09 Jun 2025 17:00:20 -0000 https://status.cuedesk.com/incident/599594#3b1dd2f9c56b650231d25f8ce87a02760ebd122bb36ce79ac05e5b1b1b644b52 Maintenance completed https://status.cuedesk.com/incident/599594 Mon, 09 Jun 2025 16:00:20 -0000 https://status.cuedesk.com/incident/599594#56a13c557ee1690de83dc15c20945f3447e8e470f5bad1456b0816355264bb4b We are currently deploying enhancements to the Conversations service. Some features may work intermittently. If you experience any problems please contact support@cuedesk.com. https://status.cuedesk.com/incident/545460 Tue, 15 Apr 2025 06:49:00 -0000 https://status.cuedesk.com/incident/545460#4aa3f200e8974fa41ac75d9868c36cc9575e5a64f0f80ec42606c2a00b6003a4 Real-time updates are now working. https://status.cuedesk.com/incident/545460 Tue, 15 Apr 2025 06:00:00 -0000 https://status.cuedesk.com/incident/545460#6c5e222c48f64914bf65b2dcd2100eea58af82f6749bda59ff97ef5c34d976f5 We are aware of an issue where new events are not updating the Inbox UI in real-time (new conversations etc). Instead, users need to refresh their browser tab to see the latest information. We're investigating the issue and will update as soon as possible. https://status.cuedesk.com/incident/544861 Mon, 14 Apr 2025 08:01:00 -0000 https://status.cuedesk.com/incident/544861#09f3f0fbaf489f5891df31c67323897074d0b1c2424965670650f9329c61b43d We have identified the issue and it has been resolved. https://status.cuedesk.com/incident/544861 Mon, 14 Apr 2025 07:51:00 -0000 https://status.cuedesk.com/incident/544861#f5a2192e1bf3d3f51bbda8086d5221a74b9fc09f9a6802af4bbcadd32defeff8 We are aware that the Inbox is not loading and looking into it. https://status.cuedesk.com/incident/519282 Wed, 26 Feb 2025 11:43:00 -0000 https://status.cuedesk.com/incident/519282#4d0a6249edd2759f9acec07e6de7b0332e5828d3f701aa636dd7135a7900a81b Open AI has resolved this incident and AI Agents should be functioning normally again. https://status.cuedesk.com/incident/519282 Wed, 26 Feb 2025 10:12:00 -0000 https://status.cuedesk.com/incident/519282#d379d0244285e1e2e29b65ae91ce7bdb31607263c3d7f5d88830d3f005d871a9 Open AI has reported that their API is experiencing elevated error rates which may prevent our AI Agents from responding to customers. Initial investigations show relatively minor impact to AI Agent conversations. See Open AI status page for more info: https://status.openai.com/incidents/kmjrml2p52sl https://status.cuedesk.com/incident/500619 Thu, 23 Jan 2025 12:23:00 -0000 https://status.cuedesk.com/incident/500619#3d327736893c67a306566c46d012382cd3b3afee55388fbff8fe8d76a7d9d461 Open AI reported that this issue was resolved between 11:33 AM and 12:23 AM UTC. More info here: https://status.openai.com/incidents/ts3m47vzcbc9 https://status.cuedesk.com/incident/500619 Thu, 23 Jan 2025 12:11:00 -0000 https://status.cuedesk.com/incident/500619#cb1a66e2caa679760eddd73d2da1b342dae7b52bf3543c98091492fde673fbe5 Open AI has reported that their API is experiencing elevated error rates which may prevent our AI Agents from responding to customers. We've reviewed recent AI Agent conversations and have not yet seen any cases where conversations have been affected. See Open AI status page for more info: https://status.openai.com/incidents/ts3m47vzcbc9 https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 20:52:00 -0000 https://status.cuedesk.com/incident/499288#971ef3cf52cacfb0af79422a1a91ba2cd49d918bbdcb6c52a0183b5f9fc6368a AI Agents appear to be functioning normally again. https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 20:13:00 -0000 https://status.cuedesk.com/incident/499288#6d377d79ea01379dd7c451ea2df8cef23ee9001e54b93cc63072b5ee6c1ade55 Open AI has implemented a fix and are monitoring results. They will post another update once they have confirmed the issue is resolved. https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 19:19:00 -0000 https://status.cuedesk.com/incident/499288#56725b724501303b8eb59df6ee65e28952347ef0221d6df08049c72882a25964 Open AI has just confirmed they are continuing to work on a fix for this issue. https://status.cuedesk.com/incident/499392 Tue, 21 Jan 2025 17:00:00 -0000 https://status.cuedesk.com/incident/499392#08958a90c034c56cbec82b72f0bd63cbb19ad196cbfa838d097f66c146aedbf7 Whatsapp is operating normally again. https://status.cuedesk.com/incident/499392 Tue, 21 Jan 2025 12:49:00 -0000 https://status.cuedesk.com/incident/499392#5953c16f7d6714adfd946376e2c769e384a1d1b86917c6e654e293fa6a1762b1 Our upstream provider is currently performing maintenance upgrades of their infrastructure. During this time customers may see increased delivery latency, up to 5 minutes, for messages sent via WhatsApp if sent for On-Premises numbers. We've been advised these delays may be occur up until 21-Jan-2025 17:00 UTC. https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 09:10:00 -0000 https://status.cuedesk.com/incident/499288#cae2176ba9e500f0494a3cfd117a40f91f65704cf053cc2024b809ad294d916f Open AI is currently experiencing degraded performance with their Embeddings API which may affect the ability of our AI Agents to respond to customer queries. See Open AI status page for more info: https://status.openai.com/incidents/twyj134w018b https://status.cuedesk.com/incident/495847 Fri, 17 Jan 2025 18:39:14 -0000 https://status.cuedesk.com/incident/495847#1e923df26807f90851388bcadd050b2a171e9074cac09bcfb67d7697b3de6196 Facebook Messenger is operating normally again. https://status.cuedesk.com/incident/495847 Tue, 14 Jan 2025 20:16:00 -0000 https://status.cuedesk.com/incident/495847#20505bdb66d92a02a7f629ac434d4541841abf4e806d20d748311a658c6dd03c Meta is currently experiencing some disruptions impacting sending messages on their Messenger Platform. This issue started at 2:07 PM GMT on January 14th. Their engineering teams are investigating the issue. See Meta's status page for more info and updates: https://metastatus.com/messenger https://status.cuedesk.com/incident/495847 Tue, 14 Jan 2025 20:15:54 -0000 https://status.cuedesk.com/incident/495847#c47ba58515d3da61a24985e1d60149f762190825e0904a05d7c95e6b27a069ed Facebook Messenger may be experiencing issues upstream from our services. We're investigating. https://status.cuedesk.com/incident/467272 Mon, 25 Nov 2024 08:44:00 -0000 https://status.cuedesk.com/incident/467272#8366b72dc172ef4e82c4703cbab492f51afd2d53b5a4b876922c5e38b2a68396 This has now been resolved. https://status.cuedesk.com/incident/467250 Mon, 25 Nov 2024 08:44:00 -0000 https://status.cuedesk.com/incident/467250#1c64f8ab3c1330432f3bc56826b72843f3788d5725b15082929951431bec4af4 This has now been resolved. https://status.cuedesk.com/incident/467272 Mon, 25 Nov 2024 07:30:00 -0000 https://status.cuedesk.com/incident/467272#adc550fee1e6c14ee5675f5f558af280dd2192628c85eca079d07015b8b75e66 We've received reports from customers that requests to our Messaging APIs are receiving intermittent 500 and 502 responses. We're investigating and will share an update soon. https://status.cuedesk.com/incident/467255 Mon, 25 Nov 2024 07:22:00 -0000 https://status.cuedesk.com/incident/467255#9ee3f001b4d218e1bdfb9cce358babe3f6bb2063f1345b7726adcd66a7b430bc Web chat should be running normally now. Thanks for bearing with us. https://status.cuedesk.com/incident/467250 Mon, 25 Nov 2024 07:07:00 -0000 https://status.cuedesk.com/incident/467250#1014f3abdf56c1779cf16f1d93a29e32392fc397e629755b3d5121eac850cba6 Service has been restored some tickets are taking longer than usual to load. Initial investigation suggests our database was overwhelmed possibly due to month end traffic. Increasing database capacity has restored services. We are investigating further. https://status.cuedesk.com/incident/467255 Mon, 25 Nov 2024 07:00:00 -0000 https://status.cuedesk.com/incident/467255#a1226e641704ba1f47a3760b7a77cc8fc9503c68393714f3ab66f039183dbcb2 Web chat channels are responding slowly for most users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.cuedesk.com/incident/467250 Mon, 25 Nov 2024 07:00:00 -0000 https://status.cuedesk.com/incident/467250#e63c26ce119cb9cc11962f1a2400e09e59d3648d8134aa6d22fb6cbe31be01a1 We've received reports that when trying to access app.cuedesk.com users are receiving an error screen. https://status.cuedesk.com/incident/465392 Wed, 06 Nov 2024 07:21:00 -0000 https://status.cuedesk.com/incident/465392#190839be4ecca93fb5b9f20be869ad627711f9735c3d0517c4dabc1c3c53c7d2 We have introduced further service optimisations and normal performance has now resumed during peak traffic times. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 18:00:00 -0000 https://status.cuedesk.com/incident/465392#65e6707d2260916b44dd2006b4bbe846f89a370bbf3dce782276ff43fec569a5 We have introduced bulk API endpoints on contacts-service, channels-service and users-service for ticket-service to use, reducing inter-service connections and lowering load. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 10:45:00 -0000 https://status.cuedesk.com/incident/465392#2364b80d9a6a869ddce6f2f6f6410b04b372541ff75da77758f2fec58066ad07 We have increased the number of pods and database connection pool sizes to try distribute the load further and are monitoring the situation. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 09:20:00 -0000 https://status.cuedesk.com/incident/465392#0ddba0872f596700e8c37b3ca551921ae83938047d855cb44f1068224c2cec18 A large customer was migrated to the Cue platform, introducing a large new load dynamic that pressured the internals of the Cue platform to the point of resource exhaustion and lockups, causing continuous service reboots as they were not responding to health checks.