Incidents reported on status page for Cue https://status.cuedesk.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5c275a0e8694d8c814e3cffe7ca15390.png https://status.cuedesk.com/ en https://status.cuedesk.com/incident/600083 Tue, 10 Jun 2025 14:43:00 -0000 https://status.cuedesk.com/incident/600083#b341167aa8ea3ce5fb9e854674788e252931d812d08b61ae38178e1cd8bf4ef8 This incident has now been resolved. https://status.cuedesk.com/incident/600083 Tue, 10 Jun 2025 11:52:00 -0000 https://status.cuedesk.com/incident/600083#086803f5a4297158e4f7c485a04bcaeaa5e1a546eb21330b4757fa6b182be8e5 Open AI is currently experiencing elevated error rates and latency with their APIs which may affect the performance of our AI Agents. See here for more info: https://status.openai.com/ https://status.cuedesk.com/incident/599594 Mon, 09 Jun 2025 17:00:20 +0000 https://status.cuedesk.com/incident/599594#3b1dd2f9c56b650231d25f8ce87a02760ebd122bb36ce79ac05e5b1b1b644b52 Maintenance completed https://status.cuedesk.com/incident/599594 Mon, 09 Jun 2025 17:00:20 +0000 https://status.cuedesk.com/incident/599594#3b1dd2f9c56b650231d25f8ce87a02760ebd122bb36ce79ac05e5b1b1b644b52 Maintenance completed https://status.cuedesk.com/incident/599594 Mon, 09 Jun 2025 16:00:20 -0000 https://status.cuedesk.com/incident/599594#56a13c557ee1690de83dc15c20945f3447e8e470f5bad1456b0816355264bb4b We are currently deploying enhancements to the Conversations service. Some features may work intermittently. If you experience any problems please contact support@cuedesk.com. https://status.cuedesk.com/incident/599594 Mon, 09 Jun 2025 16:00:20 -0000 https://status.cuedesk.com/incident/599594#56a13c557ee1690de83dc15c20945f3447e8e470f5bad1456b0816355264bb4b We are currently deploying enhancements to the Conversations service. Some features may work intermittently. If you experience any problems please contact support@cuedesk.com. https://status.cuedesk.com/incident/545460 Tue, 15 Apr 2025 06:49:00 -0000 https://status.cuedesk.com/incident/545460#4aa3f200e8974fa41ac75d9868c36cc9575e5a64f0f80ec42606c2a00b6003a4 Real-time updates are now working. https://status.cuedesk.com/incident/545460 Tue, 15 Apr 2025 06:00:00 -0000 https://status.cuedesk.com/incident/545460#6c5e222c48f64914bf65b2dcd2100eea58af82f6749bda59ff97ef5c34d976f5 We are aware of an issue where new events are not updating the Inbox UI in real-time (new conversations etc). Instead, users need to refresh their browser tab to see the latest information. We're investigating the issue and will update as soon as possible. https://status.cuedesk.com/incident/544861 Mon, 14 Apr 2025 08:01:00 -0000 https://status.cuedesk.com/incident/544861#09f3f0fbaf489f5891df31c67323897074d0b1c2424965670650f9329c61b43d We have identified the issue and it has been resolved. https://status.cuedesk.com/incident/544861 Mon, 14 Apr 2025 07:51:00 -0000 https://status.cuedesk.com/incident/544861#f5a2192e1bf3d3f51bbda8086d5221a74b9fc09f9a6802af4bbcadd32defeff8 We are aware that the Inbox is not loading and looking into it. https://status.cuedesk.com/incident/519282 Wed, 26 Feb 2025 11:43:00 -0000 https://status.cuedesk.com/incident/519282#4d0a6249edd2759f9acec07e6de7b0332e5828d3f701aa636dd7135a7900a81b Open AI has resolved this incident and AI Agents should be functioning normally again. https://status.cuedesk.com/incident/519282 Wed, 26 Feb 2025 10:12:00 -0000 https://status.cuedesk.com/incident/519282#d379d0244285e1e2e29b65ae91ce7bdb31607263c3d7f5d88830d3f005d871a9 Open AI has reported that their API is experiencing elevated error rates which may prevent our AI Agents from responding to customers. Initial investigations show relatively minor impact to AI Agent conversations. See Open AI status page for more info: https://status.openai.com/incidents/kmjrml2p52sl https://status.cuedesk.com/incident/500619 Thu, 23 Jan 2025 12:23:00 -0000 https://status.cuedesk.com/incident/500619#3d327736893c67a306566c46d012382cd3b3afee55388fbff8fe8d76a7d9d461 Open AI reported that this issue was resolved between 11:33 AM and 12:23 AM UTC. More info here: https://status.openai.com/incidents/ts3m47vzcbc9 https://status.cuedesk.com/incident/500619 Thu, 23 Jan 2025 12:11:00 -0000 https://status.cuedesk.com/incident/500619#cb1a66e2caa679760eddd73d2da1b342dae7b52bf3543c98091492fde673fbe5 Open AI has reported that their API is experiencing elevated error rates which may prevent our AI Agents from responding to customers. We've reviewed recent AI Agent conversations and have not yet seen any cases where conversations have been affected. See Open AI status page for more info: https://status.openai.com/incidents/ts3m47vzcbc9 https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 20:52:00 -0000 https://status.cuedesk.com/incident/499288#971ef3cf52cacfb0af79422a1a91ba2cd49d918bbdcb6c52a0183b5f9fc6368a AI Agents appear to be functioning normally again. https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 20:13:00 -0000 https://status.cuedesk.com/incident/499288#6d377d79ea01379dd7c451ea2df8cef23ee9001e54b93cc63072b5ee6c1ade55 Open AI has implemented a fix and are monitoring results. They will post another update once they have confirmed the issue is resolved. https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 19:19:00 -0000 https://status.cuedesk.com/incident/499288#56725b724501303b8eb59df6ee65e28952347ef0221d6df08049c72882a25964 Open AI has just confirmed they are continuing to work on a fix for this issue. https://status.cuedesk.com/incident/499392 Tue, 21 Jan 2025 17:00:00 -0000 https://status.cuedesk.com/incident/499392#08958a90c034c56cbec82b72f0bd63cbb19ad196cbfa838d097f66c146aedbf7 Whatsapp is operating normally again. https://status.cuedesk.com/incident/499392 Tue, 21 Jan 2025 12:49:00 -0000 https://status.cuedesk.com/incident/499392#5953c16f7d6714adfd946376e2c769e384a1d1b86917c6e654e293fa6a1762b1 Our upstream provider is currently performing maintenance upgrades of their infrastructure. During this time customers may see increased delivery latency, up to 5 minutes, for messages sent via WhatsApp if sent for On-Premises numbers. We've been advised these delays may be occur up until 21-Jan-2025 17:00 UTC. https://status.cuedesk.com/incident/499288 Tue, 21 Jan 2025 09:10:00 -0000 https://status.cuedesk.com/incident/499288#cae2176ba9e500f0494a3cfd117a40f91f65704cf053cc2024b809ad294d916f Open AI is currently experiencing degraded performance with their Embeddings API which may affect the ability of our AI Agents to respond to customer queries. See Open AI status page for more info: https://status.openai.com/incidents/twyj134w018b https://status.cuedesk.com/incident/495847 Fri, 17 Jan 2025 18:39:14 -0000 https://status.cuedesk.com/incident/495847#1e923df26807f90851388bcadd050b2a171e9074cac09bcfb67d7697b3de6196 Facebook Messenger is operating normally again. https://status.cuedesk.com/incident/495847 Tue, 14 Jan 2025 20:16:00 -0000 https://status.cuedesk.com/incident/495847#20505bdb66d92a02a7f629ac434d4541841abf4e806d20d748311a658c6dd03c Meta is currently experiencing some disruptions impacting sending messages on their Messenger Platform. This issue started at 2:07 PM GMT on January 14th. Their engineering teams are investigating the issue. See Meta's status page for more info and updates: https://metastatus.com/messenger https://status.cuedesk.com/incident/495847 Tue, 14 Jan 2025 20:15:54 -0000 https://status.cuedesk.com/incident/495847#c47ba58515d3da61a24985e1d60149f762190825e0904a05d7c95e6b27a069ed Facebook Messenger may be experiencing issues upstream from our services. We're investigating. https://status.cuedesk.com/incident/467272 Mon, 25 Nov 2024 08:44:00 -0000 https://status.cuedesk.com/incident/467272#8366b72dc172ef4e82c4703cbab492f51afd2d53b5a4b876922c5e38b2a68396 This has now been resolved. https://status.cuedesk.com/incident/467250 Mon, 25 Nov 2024 08:44:00 -0000 https://status.cuedesk.com/incident/467250#1c64f8ab3c1330432f3bc56826b72843f3788d5725b15082929951431bec4af4 This has now been resolved. https://status.cuedesk.com/incident/467272 Mon, 25 Nov 2024 07:30:00 -0000 https://status.cuedesk.com/incident/467272#adc550fee1e6c14ee5675f5f558af280dd2192628c85eca079d07015b8b75e66 We've received reports from customers that requests to our Messaging APIs are receiving intermittent 500 and 502 responses. We're investigating and will share an update soon. https://status.cuedesk.com/incident/467255 Mon, 25 Nov 2024 07:22:00 -0000 https://status.cuedesk.com/incident/467255#9ee3f001b4d218e1bdfb9cce358babe3f6bb2063f1345b7726adcd66a7b430bc Web chat should be running normally now. Thanks for bearing with us. https://status.cuedesk.com/incident/467250 Mon, 25 Nov 2024 07:07:00 -0000 https://status.cuedesk.com/incident/467250#1014f3abdf56c1779cf16f1d93a29e32392fc397e629755b3d5121eac850cba6 Service has been restored some tickets are taking longer than usual to load. Initial investigation suggests our database was overwhelmed possibly due to month end traffic. Increasing database capacity has restored services. We are investigating further. https://status.cuedesk.com/incident/467255 Mon, 25 Nov 2024 07:00:00 -0000 https://status.cuedesk.com/incident/467255#a1226e641704ba1f47a3760b7a77cc8fc9503c68393714f3ab66f039183dbcb2 Web chat channels are responding slowly for most users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly. https://status.cuedesk.com/incident/467250 Mon, 25 Nov 2024 07:00:00 -0000 https://status.cuedesk.com/incident/467250#e63c26ce119cb9cc11962f1a2400e09e59d3648d8134aa6d22fb6cbe31be01a1 We've received reports that when trying to access app.cuedesk.com users are receiving an error screen. https://status.cuedesk.com/incident/465392 Wed, 06 Nov 2024 07:21:00 -0000 https://status.cuedesk.com/incident/465392#190839be4ecca93fb5b9f20be869ad627711f9735c3d0517c4dabc1c3c53c7d2 We have introduced further service optimisations and normal performance has now resumed during peak traffic times. https://status.cuedesk.com/incident/465392 Wed, 06 Nov 2024 07:21:00 -0000 https://status.cuedesk.com/incident/465392#190839be4ecca93fb5b9f20be869ad627711f9735c3d0517c4dabc1c3c53c7d2 We have introduced further service optimisations and normal performance has now resumed during peak traffic times. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 18:00:00 -0000 https://status.cuedesk.com/incident/465392#65e6707d2260916b44dd2006b4bbe846f89a370bbf3dce782276ff43fec569a5 We have introduced bulk API endpoints on contacts-service, channels-service and users-service for ticket-service to use, reducing inter-service connections and lowering load. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 18:00:00 -0000 https://status.cuedesk.com/incident/465392#65e6707d2260916b44dd2006b4bbe846f89a370bbf3dce782276ff43fec569a5 We have introduced bulk API endpoints on contacts-service, channels-service and users-service for ticket-service to use, reducing inter-service connections and lowering load. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 10:45:00 -0000 https://status.cuedesk.com/incident/465392#2364b80d9a6a869ddce6f2f6f6410b04b372541ff75da77758f2fec58066ad07 We have increased the number of pods and database connection pool sizes to try distribute the load further and are monitoring the situation. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 10:45:00 -0000 https://status.cuedesk.com/incident/465392#2364b80d9a6a869ddce6f2f6f6410b04b372541ff75da77758f2fec58066ad07 We have increased the number of pods and database connection pool sizes to try distribute the load further and are monitoring the situation. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 09:20:00 -0000 https://status.cuedesk.com/incident/465392#0ddba0872f596700e8c37b3ca551921ae83938047d855cb44f1068224c2cec18 A large customer was migrated to the Cue platform, introducing a large new load dynamic that pressured the internals of the Cue platform to the point of resource exhaustion and lockups, causing continuous service reboots as they were not responding to health checks. https://status.cuedesk.com/incident/465392 Mon, 04 Nov 2024 09:20:00 -0000 https://status.cuedesk.com/incident/465392#0ddba0872f596700e8c37b3ca551921ae83938047d855cb44f1068224c2cec18 A large customer was migrated to the Cue platform, introducing a large new load dynamic that pressured the internals of the Cue platform to the point of resource exhaustion and lockups, causing continuous service reboots as they were not responding to health checks.